mortgagehelp@firstunitedbank.com
Monday-Friday 7:30 a.m.-6:15 p.m. CST
Saturdays 8 a.m.-1 p.m. CST
We accept relay calls from government-approved agencies.
There may be assistance available to you.
If you think you may be eligible for assistance, provide proof of hardship (i.e. furlough documents, hardship letter) to mortgagehelp@firstunitedbank.com and state that you were impacted by the shutdown. A representative will contact you within 24-48 hours with eligibility status and next steps.
We have translator services available.
Contact our Insurance Department at 1-855-628-6340 or insdocs8257@oscis.com, available Monday-Friday 7 a.m.-4 p.m. CST.
After receipt of the claim funds from your insurance carrier, please contact the Loss Drafts Department.
An agent will assist you and provide the process to follow.
Contact our Loss Draft Department and an agent will assist you.
Loss Draft Claims Hours of Operation: 7:30 a.m.-6:15 p.m. CST.
Click here to download the loss draft package. Please follow directions for completing to avoid delays in processing your claim.
FIRST UNITED BANK & TRUST
ISAOA/ATIMA
P.O. Box 1988
Kennesaw, GA 30156
First United Bank & Trust
P.O. Box 678689
Dallas, TX 75267
Select here to locate a branch near you.
Call 1-877-561-0922.
There is a $9.50 processing fee if not paying from a First United Bank account.
If excess funds are remitted with your monthly payment without instructions, the excess funds will be applied as follows: Outstanding Fees -- Late Charges, Nonsufficient Funds (NSF), Other Fees; Costs -- Corporate Advances, Principal Reduction.
Funds must be allocated towards payment(s) first. If the funds are not enough to make a full payment, the funds will be held and remain unapplied, until additional funds are received to complete the contractual payment.
Once loan is brought current from delinquency, the "Current" General Payment Posting Guidelines are followed.
If you have any questions about payment posting not answered by the information above, please contact our Customer Service Department, toll free, at 1-877-561-0922, to speak to an agent about how your payment may be applied.
There are various options available to help you through this time. Our Loss Mitigation team is ready to assist you every step of the way. Reach out to our Loan Servicing Dept. at 1-877-561-0922 (toll-free) to contact us.
Monday-Friday 7:30 a.m.-6:15 p.m. CST
Saturdays 8 a.m.-1 p.m. CST
Start by filling out the package linked below:
To begin the process, submit your completed package by:
Email: Lossmit@firstunitedbank.com
Mail:
FIRST UNITED BANK & TRUST MORTGAGE
ATTN: Loss Mitigation
3930 Dallas Pkwy
Plano, TX 75093
If you would like mortgage counseling or assistance, you can find a list of counselors in your area on the U.S. Dept. of Housing and Urban Development's website at http://www.hud.gov or call 800-569-4287.
We know purchasing or refinancing a home can be a stressful process. Allow our qualified loan officers to help alleviate the stress.
Select to view a full list of loan officers in your area.
If interested in speaking about market ratees or just have general questions about the process, please reach out to us:
1-833-213-4778 (toll-free)
Monday-Friday, 8 a.m.- 5 p.m. CST
Important Dates:
TEXAS
OKLAHOMA
****If a non-escrowed borrower has entered an installment plan, please send tax bill receipt which includes notification of installment plan agreement.
Confidential Taxes:
If your real estate property taxes are marked as CONFIDENTIAL with the tax agency, there is a possibility that our tax vendor may not be able to obtain the property tax bill information for your property. If this is the case, First United Bank will send a letter to notify the borrower that their property taxes were marked confidential and we were not able to obtain your tax amount due to pay. If the borrower receives the letter, it is imperative for the borrower to mail or email a copy of the tax bill timely to First United Bank so we can pay the tax bill to avoid penalties and interest. If we cannot pay the property tax bill timely due to not being able to obtain a tax bill from the property tax agency or receive a tax bill from the borrower prior to tax payment due date, the borrower will be responsible for penalties and interest incurred.
HIT Code II Notices:
Borrowers will receive a HIT Code II letter from First United Bank tax department, when notified by the tax agency that the borrower’s property is assessed with another property not covered by your loan. The borrower should be sure to respond to the letter timely by choosing one of the options in the letter indicating whether to pay the taxes or not to pay the taxes. If the borrower has additional questions, the letter contains contact information for Mortgage Help. This will help us ensure your property taxes are paid accurately and timely. If the borrower chooses not to respond, the borrower will be responsible for penalties and interest incurred if taxes should have been paid.
Property and UDI (Undivided Interest) Splits:
If the borrower’s property is split for any reason which causes an additional parcel to be created after the closing of your loan, it is the borrower’s responsibility to notify First United Bank Mortgage Servicing. The tax agency will usually tell the borrower to notify their mortgage company. If the borrower does not notify their mortgage company, taxes on the added parcel may not be paid or paid prior to incurring delinquencies.
Tax Questions Contact Information:
Mortgage Help Email: mortgagehelp@firstunitedbank.com
Mortgage Help Phone Number: 877-561-0922
Tax Call Center Direct Number: 888-772-5320